FAQs

DATE & LOCATION

Auckland Laneway Festival Date?

Monday 29 January, 2018

Auckland Laneway Festival Location?

Albert Park Precinct. Entry from Wellesley Street. Head here for more details

How do I get there?

Please stay tuned to the Auckland Venue Info page and sign up to the mailing list for up to date information about getting to and from the festival.

TICKETS

How do I purchase a ticket?

You can find information on how to purchase tickets from our Buy Tickets page.

How much are tickets?

Head to our Buy Tickets page for all the details.

Will tickets be available at the gate on the day?

If you don't want to miss out on Laneway Festival, make sure you purchase your ticket online prior to the event.

Can I purchase tickets at a reduced price if I come midway through the event, if tickets are still available?

Tickets are sold at full price regardless of the time you arrive on event day.

What happens if I lose my ticket?

Tickets purchased from a retail outlet cannot be replaced if lost, please treat them like cash. Tickets purchased online will be delivered in the form of a bar-coded print-at-home PDF ticket; or a bar-coded Passbook ticket (electronic ticket on mobile device). If you are having an issue with your ticket purchased online, please contact Moshtix.

I.D

Is Laneway Festival 18+?

Yes, Laneway Festival Auckland is strictly an over 18s event. Patrons must present valid photo ID in order to enter Laneway Festival Auckland.

Accepted ID for 18+ patrons attending St Jerome’s Laneway Festival in Auckland will be as follows:

  1. Current New Zealand Driver’s Licence with photograph; or
  2. Passport; or
  3. Current HANZ 18+ Card

Anyone who fails to present an Accepted ID upon entry will not be allowed into St Jerome’s Laneway Festival. No refunds will be processed for anyone who is denied entry because they did not bring Accepted ID.

The Conditions of Entry and Ticketing Terms & Conditions apply to everyone attending St Jerome’s Laneway Festival. Promoter reserves the right to evict any persons engaging in illegal activities.

AT THE FESTIVAL

Will Pass Outs be available on the day?

A limited number of Pass Outs will be available during the late afternoon. Specific details with regards to Pass Outs will be published prior to the festival.

When do the festival gates open?

Gates open at 11.30am with the event finishing at 10.30pm.

What happens if it rains on the day?

Laneway Festival will go ahead rain, hail or snow.

Can I bring my own alcohol into the festival?

No. Laneway Festival is licensed to sell food & drinks and provides great, well-stocked bars. All bags are searched on arrival. Any alcohol found will be confiscated.

 

Can I go bare foot?

Sorry guys shoe wear is necessary - thongs and sandals are fine but we highly recommend enclosed footwear as it is a long day.

Where do I report any lost or found articles?

Found: Please take any found items to Festival staff or hand them in at the Information Booth.

Lost: If you misplace something please check with Information Booth on the day as things will be turned in there. Alternatively, please email info@lanewayfestival.com.au and we will do our very best to help you.

ALCOHOL CONSUMPTION AT LANEWAY

What do I need to know about the consumption of alcohol at Laneway Festival?

We love the fact that we have a mature, responsible and music focused audience who attend Laneway Auckland.
In order to ensure full knowledge of our setup and requirements under the law and our Liquor License we will be sending out site specific and relevant information to all ticket holders a week prior to the event.

Laneway is an R18 event, which is noted on all ticket selling sites. There is no alcohol allowed in to the Festival. If a bag search uncovers alcohol it will be confiscated and you may be refused entry. If there is a question on your age you will be required to show a valid ID. The only acceptable forms of ID are: International Passports, New Zealand Driver's Licence or HANZ 18+ Card.

Please familiarise yourselves with the site layout that will be included in the information pack you receive. We have more bars and water stations spread through the site and these should be noted. If one area looks busy please check the other areas to ensure we keep queues to a minimum.

Intoxication is a burden to all so please make use of the multiple free water outlets. To minimise reusable cup rubbish please bring a plastic bottle to ensure quick and easy access to all water stations.

There is a law preventing any intoxicated persons entering or being present at the Festival site so please no preloading and take it easy with your consumption – it’s a long day of great music.

The law of the land states that if you arrive at the Festival "intoxicated" we can't let you in, no ifs or buts – it’s the law. Then in the exact words of the law "the licensee or a manager of any licensed premises who allows an intoxicated person to be or remain on the licensed premises commits an offence".

It’s not worth the risk for either of us to ignore this. The license requires that anyone who is so boozed requiring time out in the Alcohol Safe Zone must then be escorted from the site. Don’t expect to enjoy the rest of the show if you end up in the Safe Zone.

You need to be very aware there is a total alcohol ban in the Auckland CBD so anyone caught on any surrounding streets or public property drinking alcohol will be denied entry to the Festival and there is a risk of arrest. We have no option so anyone presenting at the gate that is intoxicated will be denied entry.

Keep safe, respect each other, be happy and enjoy a great day in a very special place. Remember a little of everything will do you no harm. Too much of anything will give you grief.

SALE OF ALCOHOL CONDITIONS

Are there any special conditions?

The Laneway Festival has been granted a special licence to serve alcohol. The whole of the site has been designated a restricted area where no minors will be permitted. This is an R18 event so evidence of age will only be accepted by NZ or foreign passport, NZ driver’s licence or HANZ 18+ card. The license requires certain conditions to be adhered to, which includes:

1. No BYO liquor to the Festival site.
2. All alcohol must be decanted - there will be no service of any bottles or cans over the bars
3. Alcohol service to cease no later than 9.30pm
4. Free water will be available at designated free water stations and at available drinking fountains on the site. Please bring your own drinking vessel (empty) to help reduce our rubbish volume.
5. Intoxicated persons will not be allowed to enter the Laneway Festival Auckland site.

Are there any special conditions?

No intoxicated persons will be allowed entry to the Festival site. Intoxicated persons will be required to leave the Festival site. There are no refunds for those evicted because of intoxication.

Will there be a token system?

No. Laneway will host cash bar sales in 2018. Cash, eftpos, Visa and Mastercard accepted.

WHAT SHOULD I BRING TO THE FESTIVAL? WHAT SHOULD I LEAVE AT HOME?

Bring

✔ Your ticket
✔ Valid photo ID
✔ Sun protection
✔ Hat
✔ Good vibes
✔ Cash

Don't bring

The following items are prohibited:
✘ Glass
✘ Cans
✘ Skateboards, scooters, rollerblades, bicycles
✘ Milk or bread crates or metal cans or containers
✘ Chairs (folding, portable, camping) or any other furniture
✘ Anything studded or spiked (belts, wristbands, etc) or large chains
✘ Club patches and jackets
✘ Weapons or explosives of any kind (including potential missiles)
✘ Flares, Fireworks or Sparklers
✘ Alcohol
✘ Drugs
✘ Sound or video recorders or professional cameras (with removable lens)(small still cameras are allowed)   ✘ Selfie sticks 
✘ Laser lights or laser pens
✘ Umbrellas (bring a plastic poncho or raincoat instead)
✘ Water pistols
✘ Dogs or other pets (service dogs excepted)
✘ Fires and open flames of any kind
✘ Sound Systems
✘ Eskies, coolers or chilly bins
✘ Any other items deemed dangerous or potentially disruptive by Laneway in its discretion
✘ Drones
✘ Unauthorised solicited material

What kind of cameras & recording devices can I bring with me?

No professional cameras (read: cameras with detachable lenses) are permitted without formal media accreditation. Likewise no audio or film recording equipment can be brought into the Festival.

Are food and drink from outside the festival permitted inside?

No food or drink will be permitted into the Event Site. You cannot bring sealed plastic water bottles (with or without contents) into the Event Site. You can bring unsealed EMPTY plastic water bottles (no glass) into the Event Site.

MEDIA

Media requests

If you wish to apply for media accreditation, please email Josie Campbell. You will be advised in due course if your application has been approved.

Given the small size of the event, media tickets are extremely limited and we advise you to purchase a ticket if you don't want to miss out.

Please note we can not accommodate students or freelancers not representing a music–related media outlet.

VOLUNTEERING

Is it possible to work at the festival?

Please email auckland@lanewayfestival.com.au if you're interested in volunteering at Auckland Laneway festival. Make sure you include a copy of your CV and all contact details including mobile phone number.

BAR STAFF

Can I apply for a bar staff position?

If you would like to apply for a bar staff position, please email manolo@chuggentertainment.com. Make sure you include a copy of your CV and all contact details including mobile phone number.

MARKETS

I'd like to apply to have my market stall at Laneway Festival, who should I email?

Please email auckland@lanewayfestival.com.au if you're interested in having a market stall at Auckland Laneway Festival.

FOOD VENDORS

I'd like to apply to apply as a Laneway Festival food vendor. Who should I get in touch with?

We're looking for the absolute cream of the crop for Laneway Festival food vendors. If you'd like to apply, please email auckland@lanewayfestival.com.au.

RESIDENTS

I'm a local resident with a query, who should I ask?

For any local resident enquiries relating to Auckland Laneway Festival, please email us at auckland@lanewayfestival.com.au

MAPS & PLAYING TIMES

Where are the Laneway Festival Maps and Playing Times?

Playing times and Maps will be released closer to the event, please sign up to our mailing list and you'll be the first to know.

ARTIST SUBMISSIONS

Can I submit my band/artist to perform at Laneway Festival?

Unfortunately no, as we are not accepting any more artist submissions for the 2017 festival.

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